In birthdaystore we have return policy for customers where customer can return products for below circumstances:
- Product received in broken / damaged condition.
- Wrong Product Received.
For both the condition customer need to send us mail with picture and with details of issue with the product to firstname.lastname@example.org
Orders can be cancelled any time before shipping. Products can be returned within 24 hours of order delivery
What if the products are damaged during transport?
If your products are damaged during transport, we will be responsible for such damages.
‘During transport’ refers to the period during transport until you or someone appointed by you, other than the carrier, has taken physical possession of the products.
If you choose to return the products (regardless of the situation), you will be responsible for damage to the products caused during return transport.
On occasion, we record telephone conversations when complaints are made to ensure quality in our handling of customer complaints. You will be informed of this before the recording starts.
Refund will be done within the 2 working days of your order cancellation due to the above mentioned criteria. Customer will receive an email along with the refund details. The amount will be credited and reflected to the customer’s account within 4-10 working days once refund is done from our end.
Refund can be issued under the below mentioned circumstances:
Dissatisfied / Issue with the quality of the product :
If the products seems to unsatisfactory to the recipient due to the poor quality, a 100% refund will be issued to the customer.
Customer must send us an email stating the reason of returning the product. Please mention the order details and Image of product on the email.
Return and Refund policy will not be executed to any food items.