Shipping & Delivery Details:
Generally all orders are shipped same day after receiving a successful orders. In case of Holidays or any natural calamities, order will be shipped on next working days. Once the order is shipped customer will be intimated by e-mail with courier and tracking number.
Are delivery costs included in the prices?
No, delivery costs are not included in the prices.
When you place an order a special fees will be indicated before the order is placed.
If Birthdaystore.in runs free delivery offer, then there will be no delivery cost.
When can I expect to receive my orders?
Delivery times vary and depend on the delivery address for your order. In general, you may expect to receive your order within 2 to 5 business days but maximum time is 10 business days.
What if my orders are delayed?
We make every possible effort to deliver products within the estimated timescales as indicated in your virtual shopping bag and order review. However, delays can sometimes happen due to unforeseen events beyond our control. If your order is delayed, you will be informed of this as quickly as possible.
You agree to let us deliver within an additional period of time appropriate to the circumstances. If we fail to deliver the products within that additional period of time, you are entitled to cancel your order.
What if the products are damaged during transport?
If your products are damaged during transport, we will be responsible for such damages.
‘During transport’ refers to the period during transport until you or someone appointed by you, other than the carrier, has taken physical possession of the products.
If you choose to return the products (regardless of the situation), you will be responsible for damage to the products caused during return transport.
On occasion, we record telephone conversations when complaints are made to ensure quality in our handling of customer complaints. You will be informed of this before the recording starts.